Questions?
Please select the type of enquiry you have by selecting a category from below.
Payment for your holiday
- The Price of Your Break
- If an error occurs when making an internet booking who do I contact ?
- If there are incorrect items on the invoice, who do I need to contact ?
- Which gift vouchers are accepted ?
- Why do I need to pay a surcharge ?
- Can I pay in installments ?
- Do I get a receipt ?
- I am expecting a refund, how quickly will my account be credited ?
- Where do I send payment ?
- How can I pay for my holiday?
Booking Activities FAQ's
- Activity Terms and Conditions
- What are the Health and Safety Constraints?
- Why can't I access the online activity bookings website?
- I can't log in
- How do I search?
- I receive a no availability message' when searching, what do I do?
- I can't find a specific activity/event
- How do I add to my basket?
- How do I amending an activity/event booking?
- How do I cancel a booking?
- Why do you not save my payment details?
- Where do I pick up tickets?
- How do I send my itinerary to a friend?
- How do I add in my own personal time?
- What does Booked and Tentative mean?
- How do I log out?
- Why do I need to pre-register my party details before booking activities?
Pre-booking Enquiries
- How do I pay for my for my pre-booked activites ?
- Why do my children have to go to different groups at the Time Out Clubhouse ?
- Why can't I pre-book every activity ?
- Can I use my Select Guest Vouchers to pre-book activities?
- During the main holidays, what additional activites do you have ?
- Which activities are suitable for disabled guests ?
- Can I pre-book babysitters ?
- Do I have to pay the 2.00 pre-arrival booking administration fee each time I phone ?
- What are the cancellation policy for activities
- Do I have to pay at the time of booking my activities ?
- If you book a treatment in the spa can you also use the rest of the facilities in the Spa ?
Bookings and arrival
- When will I receive my booking confirmation?
- When will I receive my booking information?
- What's included in the cost of my holiday?
- Can I bring my pets?
- What time can I arrive at the Village?
- What is the difference between Comfort, Comfort Plus and Executive?
- Do I need to bring my own sheets or bedding?
- Do I need to bring my own towels?
General Enquiries
- Can we bring our own video/DVD/computer/playstation to plug into the TV?
- What about Center Parcs in Europe?
- Do Villas/Lodges have videos or DVD players?
- Do we need to bring our own groceries?
- Do the villages have evening entertainment?
- Can I hire sports equipment?
- Are there ironing facilities in the villas/lodges?
- Can I take my own bike?
- Can I park near to my villa?
- What should I wear?