Privacy Policy

Privacy Statement

General

This privacy statement sets out how Center Parcs Limited complies with European Union data protection requirements. It applies to the entire web site and you can access it via our homepage and from the bottom of every page by clicking on the appropriate link. We may change this privacy statement from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

Center Parcs Limited and its parent, subsidiary and associated companies are committed to respecting your privacy. We have structured our web site so that, in general, you can visit the Center Parcs web site without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

What We Collect

We may collect the following information:

  • Where you can order holidays, breaks, products or other services, we will collect your name, contact (telephone, fax, mail and e-mail addresses) and billing information, transaction and credit card information
  • We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our holidays, breaks, products or other services and contact preferences in order to provide you with further correspondence about our holidays, breaks, products or other services.
  • Some pages use cookies and web beacons, a data analysis technique. In order to learn more about cookies, please refer to the section at the end of this Privacy Statement. 

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services.
  • Our representatives may follow up, either by e-mail, phone, fax or mail, to people who have purchased holidays or goods from our site, as part of our customer care procedures.
  • To send out emails about a specific booking or in response to an enquiry using the e-mail address that you have provided during your time on the Center Parcs website.
  • To send promotional e-mails about new products, special offers or other information that we think you may find interesting using a valid e-mail address if you have provided one and have not opted-out of receiving email communications from Center Parcs. To opt out of these promotional email communications, please click this link www.centerparcs.co.uk/unsubscribe, enter your email address and click submit or alternatively click on the unsubscribe link at the bottom of the promotional email.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail, unless you have registered with the appropriate Preference Service. 

Who We Share the Information With and Your Choices

It is essential for us to pass on certain details to subcontracted companies or organisations in order that your break or related services can be provided, for example, to send out brochures or arrival packs. When you make a brochure request or booking this means that you consent to our passing on such details to our subcontractors. When you use this site and provide personal information, you are agreeing that we may transfer, disclose, sell, distribute or lease your personal information to third parties (in addition to our authorised direct marketing agents and our subsidiary, parent or associated companies) unless you tell us that you do not wish this to happen. When you provide any information on line, you should look for the box that you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us at data.protection@centerparcs.co.uk

You may change your mind about the permission you have given us to use your personal information at any time by emailing us at data.protection@centerparcs.co.uk or writing to:

Data Protection Compliance Officer
Center Parcs Limited
Head Office
One Edison Rise
New Ollerton
Newark
Nottinghamshire
NG22 9DP

What If You Think We Have Incorrect Information or You Would Like a Copy of the Information We Hold About You?

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10 per data subject. If you would like a copy of the information held on you please write to:

Data Protection Compliance Officer
Center Parcs Limited
Head Office
One Edison Rise
New Ollerton
Newark
Nottinghamshire
NG22 9DP
Email: data.protection@centerparcs.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.

Other Web Sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

How We Use Cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not the cookie, the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.

We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect includes the pages visited, a booking and value of the booking. By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of this website analysis tool by clicking here http://centerparcs.112.2o7.net/optout.html

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your internet browser.