Booking Your Break
How do I book a holiday with you?
How do I select the location I want to stay in on-village?
What’s included in the cost of my holiday?
Who should I contact if there’s an error when I’m making my booking on the website?
Can I change my holiday booking?
How much does it cost to change my booking?
Can I change the number of people who are coming on the holiday and the dates of my holiday?
Will I be able to change the people in my party whilst I’m on holiday?
What type of gift vouchers do you accept?
Where can I use and purchase Center Parcs Gift Vouchers
How much deposit do I have to pay?
Will the remaining balance be taken automatically if I pay by credit or debit card?
Why do I need to pay a surcharge when I book my holiday?
When will I receive my holiday booking confirmation?
Are there Center Parcs villages in Europe?
I’d like to book a holiday in Center Parcs Europe, can you help?
What if I have a question that isn't answered here?
How do I book a holiday with you?
You can book a holiday online with us by clicking here or by calling the reservations team on 08448 267 723, they are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
How do I select the location I want to stay in on-village?
You can make a location preference by slecting 'Central', 'Middle' or 'Outer' (if available)during Step 4 of the of the online booking process. Alternatively, you can select a specific villa number.
What's included in the cost of my holiday?
The short answer is everything that you need to have a fantastic time with us!
The slightly longer answer is: full use of your villa, lodge, or apartment and their amenities, for as long as you stay with us; full use of the Subtropical Swimming Paradise, children’s outdoor play areas and any free children’s entertainment.
Plus, you'll also get all the services you need to cook with and stay warm (such as gas, electricity and heating), and all bed linen (except for cots).
Who should I contact if there’s an error when I’m making my booking on the website?
Our Reservations Team will be happy to help you complete your booking. Please call them on 08448 267 723 if you experience a problem. They are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
Can I change my holiday booking?
Yes you can change your booking if you need to providing it is not within 10 weeks of arrival.
How do I change my booking?
Please speak to someone in our Reservations Team on 08448 267 723, (7 days a week, Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
How much does it cost to change my booking?
To cover our admin costs we charge £35 when you change your booking.
You won’t be able to cancel or change your holiday inside the 10 weeks unless you have adequate holiday insurance.
Will I be able to change the people in my party whilst I’m on holiday?
No, only the people you’ve registered beforehand will be able to come on holiday with you. If you need to amend their details before your break, you can by calling our reservations team on 08448 267 723
You can however purchase day passes for your friends and family by calling the Pre Bookings team on 08448 266 200.
Can I cancel my holiday?
You can cancel your booking if you have adequate insurance and have a valid reason i.e. loss of employment, illness, bereavement. If you do not have insurance you cannot cancel your holiday.
What type of gift vouchers do you accept?
We accept Center Parcs UK gift vouchers.
Where can I use and purchase Center Parcs Gift Vouchers?
Center Parcs Gift Vouchers can be used at any of our 4 UK Villages. Center Parcs Gift Vouchers can also be redeemed against any of the following:
Accommodation
Retail
Activities
Restaurants
Aqua Sana Treatments & Spa Sessions
Gift Vouchers come in denominations of £5, £10 & £20's
Center Parcs accept all major credit/debit cards.
To place your order please contact the Center Parcs Gift Voucher Team on 08448 267 709, (Monday to Friday 9am – 5pm).
Orders £100 & under are sent Recorded Delivery (signature required on receipt) & delivery within around 5-6 working days.
Orders £105.00 & over are sent Special Delivery (signature required on receipt) & delivery the next working day.
Please note that no change is given from vouchers.
How much deposit do I have to pay?
To reserve your booking, we ask for a deposit. This will be either 30% of the total cost of your villa, plus the total cost of your insurance, or £75, whichever is greater.
Will the remaining balance be taken automatically if I pay by credit or debit card?
No, we will never take any unauthorised payments from you.
Why do I need to pay a surcharge when I book my holiday?
Many people like to pay for their holiday by credit or debit card – it’s a service we like to provide because it makes paying quick and convenient. The 2% credit card surcharge simply covers the administration costs that come with paying in this way. There is no surcharge applicable for debit cards.
When will I receive my holiday booking confirmation?
If you give us your email address when you book, we’ll instantly send you an email with all your booking details in it to print off and keep. If you prefer, we’ll send your holiday booking confirmation by post 7 to 10 working days after you made your booking.
Are there Center Parcs villages in Europe?
Yes. We have villages in Holland, Belgium, France and Germany, complete with a Subtropical Swimming Paradise and a similar range of villas and sports and leisure facilities.
The European Villages are owned and operated by Center Parcs NV. As such, we (Center Parcs Limited) act as agent when booking any breaks for you at any Center Parcs European Village.
What if I have a question that isn’t answered here?
Why not give us a call on 08448 267 723. Our friendly staff will be delighted to help and we are open 7 days a week (Mon-Fri 8.30am-10.00pm, Weekends and Bank Holidays 9.00am-9.00pm).
